29: Balancing Customer Service and Business Security
In this episode, three of McLeod’s transportation industry pros discuss strategies for maintaining a customer-centric approach while safeguarding business interests.
(more…)In this episode, three of McLeod’s transportation industry pros discuss strategies for maintaining a customer-centric approach while safeguarding business interests.
(more…)In this episode of McLeod Insights, we talk with Criss Wilson and Barry Brookins about how to spot opportunity using the data you have.
(more…)In this episode of McLeod Insights, we talk with Criss Wilson and Barry Brookins about what’s ahead for Trucking in 2023.
(more…)In this episode of McLeod Insights, we talk with Criss Wilson about the art of negotiation.
(more…)In this episode of McLeod Insights, we talk with McLeod Data Scientist, Criss Wilson about market rhythms in the transportation industry.
(more…)In this episode of McLeod Insights, we speak with Tiffany Giekes, Director of Business Process Automation at McLeod Software to explore automating workflow and how businesses can increase profitability.
(more…)In this episode of McLeod Insights, we talk with Criss Wilson and Barry Brookins about how rate analytics can help shorten the time needed for new hires to become rate savvy.
(more…)In the latest episode of McLeod Insights, we sit down with Thorny Embly, Director of Operations at McLeod Software.
(more…)Hear what Mark Reed has to say, and you are sure to take away at least one valuable new idea.
(more…)Today’s episode is a conversation from McLeod’s recent user conference and features our customer Matt Ziegler, President of ZMac Transportation and Glen Lowry. In this episode, you will learn how ZMac preserved a positive employee and customer engagement with the changing culture after Covid. Matt discusses the company’s guiding principles on maintaining growth and success in the coming years.
(more…)In the latest episode of McLeod Insights, we interviewed Tom Curee of Kingsgate Logistics.
(more…)In the latest episode of McLeod Insights, we sat down with Tiffany Giekes, FlowLogix Business Analyst here at McLeod Software. We discussed how technology may be automated to ensure drivers are getting paid fairly and on time.
Tiffany helps McLeod Software customers build-out process automation routines using FlowLogix. She works alongside customers who need to determine where automation best fits within their business, and how they can apply it.
(more…)In the latest episode of McLeod Insights, we sat down with our team members, Keri Hodnett, Product Owner of PowerBroker, and Dacia Gulledge, Product Owner of Interfaces. Keri gained experience working with both large and small brokerage companies before transitioning to her current role. Dacia came to McLeod from a web design and development background, which led to her involvement with interface integrations.
They discussed technology’s evolution in the freight matching process, freight matching from the broker’s point of view, and how to use technology to improve your company’s relationship with carriers.
(more…)In this episode of McLeod Insights, we sat down with McLeod Data Scientist, Criss Wilson. We discussed how transportation companies can help their new employees become just as effective as their experienced personnel.
(more…)In this episode of McLeod Insights, Seth Clevenger, Managing Editor of Features at Transport Topics interviews Houston Vaughn, President, and COO of P&S Transportation. They discuss how P&S successfully adapted to the COVID-19 crisis, the role software and analytics play at P&S, the company’s guiding practices, and how technology has helped the company integrate its business acquisitions.
(more…)Our latest episode of McLeod Insights is a conversation from McLeod’s recent Virtual User Conference, featuring Lindsey Graves, COO of Sunset Transportation, and Deborah Lockridge, Editor-in-Chief of Heavy Duty Trucking. Deborah interviewed Lindsey to discuss her work as a leader in a family-owned business, and how Sunset Transportation uses McLeod Software to improve their daily operations.
(more…)In our latest episode of McLeod Insights, we sat down with McLeod’s Chris Powers. We discussed driver retention, technology for trip planning, how dispatchers and drivers can work together to better manage trip planning, and how to better address service incidents.
(more…)In our latest episode of McLeod Insights, we sat down with McLeod’s Barry Brookins. We discussed how a company can improve its driver retention and recruiting by ensuring it keeps the promises that it makes.
(more…)In our latest episode of McLeod Insights, we sat down with Criss Wilson to discuss bid season in the transportation industry. Criss is a Data Scientist here at McLeod, and an industry veteran.
(more…)In our latest episode of McLeod Insights, we sat down with McLeod’s Keri Hodnett and Maurika Hobson. We discussed market trends and freight forecasting as they relate to managing seasonal freight.
(more…)In our latest episode of McLeod Insights, we sat down with McLeod Customer Advocate, Thorny Embly, to discuss how trucking companies can capitalize on their technology investment to best serve their customers and improve their overall business processes.
(more…)In this episode, we sit down with Randal Sanchez and Kem Wallace to talk about trip planning and better management techniques for trucking and transportation companies.
(more…)In this episode, we sit down with Jody Farley and Mike Masteller at McLeod to talk about the best ways companies can analyze data to focus on areas of profitability and growth.
(more…)In this episode of McLeod Insights, we sit down with Dave Dunn, FlowLogix Imaging Specialist at McLeod to talk about back-office automation and ways businesses can improve workflow to increase profitability.
(more…)In this episode, we sit down with Criss Wilson, Data Scientist at McLeod to talk about key data points that companies should recognize in their software and what those companies can do to make key data decisions.
In our latest episode of McLeod Insights, we sat down with two members of the McLeod Software team, Kem Wallace and Devon Zacharias, to discuss how to help drivers be successful with your technology.
In this episode, we sit down with Jennifer Brim, Account Relationship Manager at McLeod Software to talk about the tools needed to ensure you get paid for detention.
In this episode, we sit down with Keri Hodnett, the Product Manager of PowerBroker at McLeod Software to talk about becoming a digital freight broker with the tools you already have.
In this episode, we talk with Jason Miller & Ben Lyon of Katz, Sapper & Miller to discuss insurance, financial and tax information and look at the future of trucking and logistics.